DOWNLOADS & REFUNDS.

Last updated: November 10, 2026

How to download your wallpapers and get help with an order.

How delivery works

The Approved Collection is a digital download. Once payment is successfully confirmed, your confirmation page provides a private download link, and a download email is sent to the address used at checkout. Download the ZIP, unzip it, and choose the folder and file for your device. Keep a backup of the files you purchase.

The confirmation URL grants access to your order. Do not share it. If you lose access or encounter an error, contact us using the details on our Contact page or your payment receipt, and include your order reference.

Before you buy

Check the product’s file types and listed dimensions. You need an internet connection, space for the download and extracted files, and software that can open ZIP and PNG files. Screen settings and operating systems can crop an image or change its appearance. Website samples are smaller previews; product pages state the quality of the original downloads.

File and delivery issues

If files are missing, corrupted, inaccessible, or materially different from the description, contact us so we can investigate. We will work to provide the correct files, restore access, or provide an appropriate remedy, including a refund where required.

Cancellation and withdrawal

Because digital files can be retained after delivery, change-of-mind refunds are not generally offered after you access the download, except where applicable law provides a right to cancel or another remedy. To request cancellation or exercise a right of withdrawal, send a clear statement using the Refund or withdrawal topic on our contact form or email the support address on your receipt. Include your order reference and the email used at checkout. This policy does not override mandatory consumer rights.

Where local law requires specific consent or acknowledgement before immediate digital delivery can affect a cancellation right, that must be obtained at checkout; this policy alone does not waive that right.

Approved refunds

Approved refunds are returned through the original payment method where possible. Your payment provider or bank controls the time taken for the credit to appear. For duplicate charges or an unrecognised payment, contact MOIRAGE with the transaction reference so we can investigate.

Need installation help?

Read the installation and compatibility guide for device dimensions and setup instructions.